Frequently Asked Questions (FAQs)

 

Welcome to our FAQ section! Here, you’ll find answers to common questions about our products, orders, and policies. If you need further assistance, feel free to Contact us.

1. Orders & Shipping

How can I place an order?

Simply browse our collection, add your favorite items to the cart, and proceed to checkout. Once your order is placed, you’ll receive a confirmation email with your order details.

Do you offer worldwide shipping?

Yes! We proudly ship worldwide. Shipping times and costs vary depending on your location, which will be calculated at checkout.

How long will my order take to arrive?

• Processing time: 1-2 business days

• Shipping time:

  • USA & Canada: 5-10 business days
  • Europe: 7-15 business days
  • Rest of the world: 10-20 business days

(Shipping times may vary based on customs and local postal services.)

Can I track my order?

Yes! Once your order ships, you will receive a tracking number via email to monitor its journey.

What should I do if my order is delayed?

If your order takes longer than expected, Contact us, and we’ll be happy to assist you.

2. Customization & Special Requests

Can I personalize my jewelry?

Absolutely! We specialize in personalized jewelry. You can add selected charms, initials, birthstones, or special messages from the available ones to most of our designs.

Simply select your customization preferences before adding the item to your cart.

Can I request a custom design?

Yes! If you have a unique idea or a specific design in mind, please reach out to us, and we’ll do our best to bring your vision to life.

3. Payments & Discounts

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay for a smooth checkout experience.

Do you offer discount codes?

Yes! We occasionally offer special promotions. Subscribe to our newsletter or follow us on social media to stay updated on exclusive discounts.

How do I apply a promo code?

Simply enter your promo code at checkout, and the discount will be applied to your total. If you experience any issues, contact us before placing your order.

4. Returns & Cancellations 

Can I cancel my order?     

We start processing orders quickly, so cancellations are only possible within 12 hours of purch ase. If you need to cancel, please Contact us immediately.

What is your return policy?

Due to the personalized nature of our products, we only accept returns for damaged or defective items. If you receive a faulty product, contact us within 7 days of delivery with photos, and we will replace it free of charge.

Can I exchange my item?

We currently do not offer exchanges, as each piece is custom-made. However, if there is an issue with your order, please reach out to us.

5. Jewelry Care Tips

How do I take care of my jewelry?

To keep your jewelry looking beautiful:

  • Store it in a dry place when not in use.
  • Avoid contact with water, perfume, or harsh chemicals.
  • Clean gently with a soft cloth.

6. Contact Us

Still have questions? We’re here to help!

📩 Email: support@magicsouvenir.com

📞 Phone: +1 (343) 220-1734

💬 Live Chat: Available on our website